Last updated: 12/09/2026
Shipping
- Free standard shipping Australia-wide, on every order.
- Express shipping $15 where you need it faster.
- We ship within Australia only.
- Orders are dispatched from Huntingdale, Western Australia, within 1–2 business days.
Every unit is packed with its charger and any accessories listed, and padded for transit. You'll get tracking as soon as the order is dispatched.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits or replaces those rights. Where any term here conflicts with the Australian Consumer Law, the Australian Consumer Law prevails to the extent of the inconsistency.
Refurbished goods and disclosed condition
All items we supply are used and professionally refurbished, except where a listing states the item is brand new. Whether goods are of acceptable quality is assessed having regard to the nature of the goods, the price paid, any statements made about them, and any other relevant circumstances — including that the goods are second-hand and the condition disclosed at the point of sale.
Each listing discloses the make, model and specification, and a cosmetic condition grade as defined in our Grading System. Cosmetic wear consistent with the stated grade and the listing description is an expected characteristic of that unit and is not a defect.
30-day change of mind
We are under no legal obligation to accept a return where you have simply changed your mind. We offer a discretionary 30-day window as a goodwill measure, subject to all of the following:
- You request a Return Authorisation (RA) number within 30 days of delivery. Unauthorised returns may be refused and returned to sender at your cost.
- The unit is returned complete — device, charger, cables, adapters and all supplied accessories.
- The unit is returned in materially the same condition as delivered, with no additional wear, damage, missing components or substituted parts.
- You bear return freight, and are responsible for adequate packaging and insurance. Loss or damage in return transit is your risk.
- Refunds are issued to the original payment method, less a restocking fee of 10% to cover re-testing, re-imaging and re-certification for resale.
Excluded from change of mind returns at our discretion: bulk and volume orders, clearance and “as-is” items, opened software or digital licences, consumables, and any unit that has had its storage removed, replaced or encrypted by you.
Where a returned unit arrives with additional damage or missing components, we may reduce the refund to reflect the reduction in value, or decline the return and re-ship the unit at your cost. That assessment is ours to make, acting reasonably.
Faulty or not-as-described goods
Email revisionit1@gmail.com with your order number, a description of the issue, and photos or video where relevant.
All units returned under this section are assessed and diagnostically tested on receipt. We aim to complete assessment within 5 business days.
- Minor failure: we will repair the unit, or at our election replace or refund it.
- Major failure: you may elect a refund or a replacement, or keep the unit and claim compensation for the reduction in its value. That election is yours.
A failure is major where the goods are substantially unfit for their normal purpose and cannot easily be remedied within a reasonable time, depart significantly from their description, or are unsafe.
We fund return freight on confirmed defects. Where assessment returns a no-fault-found result, or the reported issue is cosmetic wear consistent with the stated grade, or the fault is attributable to your own installation, modification or misuse, we may return the unit at your cost and invoice a diagnostic fee of $45, notified to you before it is charged.
Your data
Backup is your responsibility. Units received for assessment, repair, replacement or refund may be wiped, re-imaged, or have storage media replaced. We accept no liability for loss of data, software, licences or credentials. Remove all personal accounts and disable device locks, activation locks and BIOS passwords before returning anything — units received with an active lock we cannot clear will be returned unassessed.
Business, education and volume purchases
The consumer guarantees apply to goods under $100,000 regardless of whether the purchaser is an individual, a school or a business. They do not apply where goods are acquired for the purpose of re-supply. Resellers should contact us for separate commercial terms.
How to start a return
Email revisionit1@gmail.com with your order number and reason. We respond within 2 business days with an RA number and return instructions. Do not dispatch anything before you hold an RA number.
Returns address (RA number required before sending):
Revision IT, 45 Huntingdale Road, Huntingdale WA 6110
See also our 3-month warranty against defects.
Revision IT · ABN 97 500 732 503 · revisionit1@gmail.com · 0490 476 587